Privacy Policy

Last updated: January 25, 2025

Introduction

Hosted AI Inc. ("we," "us," or "our"), a Delaware corporation, operates packet.ai. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our GPU cloud computing services.

We respect your privacy and are committed to protecting your personal data. Please read this policy carefully to understand our practices.

Information We Collect

Information You Provide

Account Information: Email address, name, company name, and password when you create an account
Payment Information: Credit card details (processed securely by Stripe), billing address
SSH Keys: Public SSH keys you upload for accessing instances
Support Communications: Messages and files you send to our support team

Information We Collect Automatically

Usage Data: GPU usage, storage consumption, bandwidth, and computing metrics
Log Data: IP addresses, browser type, access times, pages viewed
Device Information: Device type, operating system, unique device identifiers

Your Computing Data

We do not access, monitor, or analyze the content of your computing workloads, files, or data stored on our servers. Your data is yours, and we only access it when:

You explicitly request support
Required by law or valid legal process
Necessary to protect our systems from security threats

How We Use Your Information

We use your information to:

Provide, operate, and maintain our Services
Process payments and manage your account
Send transactional emails (receipts, security alerts, service updates)
Respond to support requests and communicate with you
Detect, prevent, and address security incidents and fraud
Improve and optimize our Services
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Payment Processors: Stripe processes payments on our behalf
Infrastructure Providers: Data center partners who host our hardware
Analytics Services: To understand usage patterns (anonymized data only)
Legal Requirements: When required by law, subpoena, or court order
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit (TLS/SSL) and at rest
Regular security audits and penetration testing
Access controls and authentication requirements
Secure data centers with physical security measures
Employee security training and access limitations

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your data as follows:

Account Data: Until you delete your account, plus 30 days
Computing Data: Deleted upon instance termination (unless you use persistent storage)
Billing Records: 7 years for tax and legal compliance
Support Communications: 3 years after resolution
Log Data: 90 days for security purposes

Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@hosted.ai.

Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged into your account
Remember your preferences
Understand how you use our Services
Improve performance and user experience

You can control cookies through your browser settings, but disabling them may affect functionality.

International Data Transfers

Our servers are located in the European Union and United States. If you access our Services from other regions, your data may be transferred to and processed in these locations. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website. Your continued use of the Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Hosted AI Inc.
622 North 9th Street
San Jose, CA 95112, USA
Email: privacy@hosted.ai
Website: https://packet.ai